A Tarion Licensed Builder

By law, all new homes built in Ontario are provided with a warranty by the builder; this law is called the Ontario New Home Warranties Act & Regulations. Tarion’s role is to ensure that purchasers of new homes receive the coverage they are entitled to under their builder’s warranty. 

Coverage & Claims Before You Move In

Warranty coverage includes financial protection before you take possession/occupancy. Warranty coverage during this period includes deposit protection, delayed closing/occupancy compensation, and financial loss compensation for contract homes. Learn more about each of these by visiting our page outlining your warranty coverage.

The Pre-Delivery Inspection

A PDI is a thorough walk-through led by your builder. It is one of your first opportunities to view your completed home or condo unit before you take possession/occupancy. The objective of this inspection is to record all items that are incomplete, damaged, missing, inaccessible or not operating properly, and note them on the builder’s PDI Form to verify that these conditions existed prior to occupancy. Visit our pre-delivery inspection page for more information, including how to prepare for it.

Coverage After You Move In

Coverage for freehold, contract, condo units and condo conversions after you take possession/occupancy is divided into three different time periods: 1, 2 and 7 year with each offering protection against specific items.

Occasionally new home owners face incidental costs as a result of authorized repairs to items in their new home or condominium. In such cases, Tarion may consider providing additional compensation for the incidental costs associated with moving and/or replacing items during the course of a warranted repair being done by, or on behalf of Tarion.

To learn more about what’s included in these time periods, as well as incidental costs, visit our coverage page for homeowners that have already moved into their new home.

What is Not Covered by the Warranty

Homeowners should note what the statutory warranty does not cover. The Act sets out a list of exclusions from warranty coverage for Freehold, Contract & Condo Units. Use the options below to better understand what types of homes are not covered, as well as the items and deficiencies that are not covered for each category.

The Claims Process

Tarion strongly encourages homeowners to bring any issues to their builders in writing as soon as possible within the applicable warranty coverage period. Builders and Homeowners are also advised to work together to resolve the issues before having to create a claim. We are committed to helping both homeowners and builders by offering support through various channels including early intervention which can be requested at any time.

Tarion provides a standard claims process for freehold homes, contract homes and condo units. We also provide alternative methods to help resolve homeowner claims if they are not resolved through the regular process. For more information on both the regular claims process, and alternative resolution methods, visit our Making & Resolving Warranty Claims page.